Policy

📜 Bin Haq – Store Policies

At Bin Haq, customer satisfaction is our top priority. We believe in transparent policies to ensure a smooth and trustworthy shopping experience.

Our customer support team is available 24/7 to assist you with:

📞 Contact us via WhatsApp / Call or message us on our social platforms anytime.

We allow open parcel checking at the time of delivery.

Customers may check the product before accepting the order.
If the product is damaged, incorrect, or incomplete, you may refuse delivery on the spot.
Open parcel availability depends on the courier service in some areas.

We offer a 7-day return policy under the following conditions:

Return request must be made within 7 days of receiving the order.
Product must be unused, unwashed, and in original condition with packaging intact.
Sale/discounted items may not be eligible for return unless damaged or incorrect.

📌 Items damaged due to customer misuse will not be accepted.

Once your return is approved:

Refunds are processed within 7 working days.
For Cash on Delivery (COD) orders, refunds are made via bank transfer or store credit.
Shipping charges are non-refundable unless the mistake is from our side.

We deliver all across Pakistan.
Standard delivery time: 3–5 working days (may vary by location).
Free delivery offers apply as mentioned on the website or promotional banners.

For orders above Rs. 6000, a small delivery fee may be required in advance. This amount will be adjusted in your total order bill.

Orders can be canceled before dispatch.
Once shipped, cancellation is not possible—please follow the return process instead.

If you receive a damaged or wrong item:

Your personal information is 100% secure with us and is only used to process your orders and improve our services.

✨ Thank you for shopping with Bin Haq
We appreciate your trust and look forward to serving you again.